TERMS & CONDITIONS

Last Updated: 26/05/2026

Welcome to WholeSnail, operated by Karang Foodie Pte Ltd (“we”, “us”, “our”).

By accessing our website, making a booking or participating in our tours, workshops or activities, you agree to the following Terms & Conditions.

  1. BOOKINGS & PAYMENTS

• All bookings are subject to availability and confirmation.
• Prices, schedules and programme details may change without prior notice.
• Full or partial payment may be required to confirm bookings.

  1. CANCELLATIONS & RESCHEDULING

• Cancellation and rescheduling policies may vary depending on the programme or booking type.
• Any cancellation terms communicated at the point of booking shall apply.

  1. PARTICIPATION & SAFETY

• Participants are expected to follow all safety instructions provided by our staff.
• Parents, guardians, teachers and organisers remain responsible for supervising children under their care.
• We reserve the right to remove any participant whose behaviour may pose a risk to themselves, others, animals or property.

  1. PHOTOGRAPHY & MEDIA

• Photographs or videos may occasionally be taken during tours, workshops and events for educational, operational or marketing purposes.
• If you do not wish to appear in photographs or videos, please inform our staff before the activity begins.

  1. LIABILITY

• Participation in farm and outdoor activities involves inherent risks.
• To the fullest extent permitted by law, Karang Foodie Pte Ltd shall not be liable for any indirect, incidental or consequential loss, damage or injury arising from participation in our activities, except where caused by our negligence.

  1. PRIVACY

• Your use of our website and services is also governed by our Privacy Policy.

  1. GOVERNING LAW

• These Terms & Conditions are governed by the laws of Singapore.

  1. CONTACT US

Karang Foodie Pte Ltd

DATA PROTECTION NOTICE FOR CUSTOMERS

This Data Protection Notice (“Notice”) sets out the basis which Karang Foodie Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

As used in this Notice:

“customer” means an individual who:

(a) has contacted us through any means to find out more about any goods or services we provide; or

(b) may, or has, entered into a contract with us for the supply of any goods or services by us.

“personal data” means data, whether true or not, about a customer who can be identified:

(a) from that data; or

(b) from that data and other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, credit/debit card information, bank transfer information, organisation or school details, booking information and correspondence records.

Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

We generally do not collect your personal data unless:

(a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after:

(i) you (or your authorised representative) have been notified of the purposes for which the data is collected; and

(ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes; or

(b) collection and use of personal data without consent is permitted or required by the PDPA or other laws.

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

We may collect and use your personal data for any or all of the following purposes:

• performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

• verifying your identity;

• responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

• managing your relationship with us;

• processing bookings, registrations, scheduling and payment or credit transactions;

• sending marketing, promotional materials, newsletters, updates, event invitations and information relating to our products, services, workshops, tours and activities, where consent has been provided;

• complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or assisting in law enforcement and investigations conducted by any governmental and/or regulatory authority;

• any other purposes for which you have provided the information;

• transmitting to any unaffiliated third parties including our third party service providers, software providers, cloud platform providers, payment processors, agents and authorised contractors, whether in Singapore or abroad, for the aforementioned purposes;

• any other incidental business purposes related to or in connection with the above; and

• carrying out financial reporting and internal administrative functions.

We may disclose your personal data:

• where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or

• to third party service providers, agents and other organisations we have engaged (whether in Singapore or abroad), to perform any of the functions with reference to the above mentioned purposes.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

WITHDRAWING YOUR CONSENT

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

If you wish to make:

(a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data; or

(b) a correction request to correct or update any of your personal data which we hold about you,

you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within twenty (20) business days.

PROTECTION OF PERSONAL DATA

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures including restricted access controls and minimised collection of personal data.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

We may transfer, store or process your personal data outside of Singapore in connection with the purposes described in this Notice, including through third party service providers, cloud-based platforms, software providers, payment processors and authorised contractors engaged by us.

Where your personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection that is at least comparable to that provided under the PDPA, including through contractual safeguards and appropriate security measures.

DATA PROTECTION OFFICER

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Email Address: [hello@wholesnail.com](mailto:hello@wholesnail.com)

EFFECT OF NOTICE AND CHANGES TO NOTICE

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: 22/05/2026

Last updated: 26/05/2026